We are small. That means when you email us, one of the people who built your website reads it — and you are not going to be asked for a reference number you do not have.
Type what you need into the assistant on any page. She asks where to reply, sends it straight through, and tells you honestly if it did not go — she never claims a message was sent when it was not.
For anything longer than a line or two. Tell us what you want changed and we will do it, or tell you honestly if it is not possible.
Say so in your message and leave a number. We ring you back — and the person calling has already read what you wrote, so you are not starting from the beginning.
Not a legal service-level agreement — just what we actually aim for, written down so you can hold us to it.
| Email about a change to your website | Same working day |
| Your website is down | Straight away, any day |
| A change you have asked for, on a Growth or Pro plan | Within two working days |
| Billing question or a refund | Same working day |
| Cancelling | One email, no notice period, no phone call to survive |
Usually the same day you ask. You get a private link, you look at it, and nothing happens until you say so.
Your business name and your town is enough to start. Photographs, your logo, prices and opening hours make it better, and they can come afterwards — we send you a short form for them once you have said you like the design.
No. You pay when you have seen the finished website and decided you want it, and not before.
Yes — text, photographs, hours, services and prices, all in plain language with no code. If you would rather not, email us and we will make the change for you.
Say so. Changing the entire look is a re-dress, not a rebuild, and on Growth and Pro it is free and unlimited. On Launch we will still do it — just ask.
Tell us what it says and what it should say. Factual corrections are the one thing we treat as urgent whatever your plan, because a wrong phone number costs you customers every hour it is up.
Yes, any time, whether or not you are leaving. Ask and we will send them.
Hosting, the security certificate, nightly backups, keeping the site online and support. On Growth and Pro it also covers the changes we make for you.
Up or down, whenever you like. We charge the difference from the day you move — no new setup fee.
One message. Your website stays up until the end of the period you have paid for. If you paid for a year, we refund the whole months you did not use. You can take the website with you.
We email you and try again. Nothing is switched off over a card that expired — we will talk to you first.
We connect it. You will get instructions written for your provider, or we will do it with you on the phone. Your email keeps working — that is the part we are most careful about.
We will find you a good one and register it at cost, about $20 a year. It is registered in your name: you own it, not us. More about web addresses →
We submit it the day it goes live, and it is usually indexed within a week or two. Where it ranks depends on your reviews, your competitors and how long your business has been listed — and nobody honest will promise you a position.