Terms

The agreement between you and us, in language you should not need help with.

1. What we do

We design, write, host and maintain a website for your business. We build the first version before you pay anything, you look at it, and you decide whether you want it. Nothing is published without your approval.

2. Free concepts and sample websites

A concept website costs nothing and commits you to nothing. It is private, it is not indexed by search engines, it is clearly labelled as a proposal, and it expires if nobody claims it.

If we prepared one for your business without being asked, you owe us nothing and you never will. You can have it deleted in one click, from the page itself or from any message we sent you.

3. What it costs

Current prices are on the pricing section of our homepage and are the prices that apply — they are read from the same source that produces your invoice, so what you are quoted and what you are charged cannot differ.

• A one-time starting fee, payable when you have seen your website and said yes.
• A monthly fee after that, covering hosting, the security certificate, backups and support.
• Taxes are added where they apply.
• If you ask us to register a web address for you, it is billed at cost, yearly.

Paying for a year in advance costs ten months instead of twelve. If you cancel part-way through a year you have paid for, we refund the whole months you have not used.

4. Who owns what

You own your content and your website. Your business name, your words, your photographs, your logo and your customer information are yours and always were. The finished website we build for you is yours to keep, and if you leave you can ask for the files and we will hand them over.

We keep ownership of the platform itself — the software that generates and hosts websites, and the design components it is assembled from. You are not buying our software; you are buying a website and the service of running it.

If you give us photographs or a logo, you are telling us you have the right to use them. We use properly licensed stock images where you have not given us your own, and we never copy images or text from somebody else's website.

5. What we will not put on your website

We do not invent facts about a business. We will not write, and will not agree to write:

• reviews or testimonials from people who did not give them;
• certifications, licences, awards or memberships you do not hold;
• years of experience, staff numbers or project counts we cannot confirm;
• prices or guarantees you have not agreed to;
• claims about being "number one", "the best" or "certified" without evidence.

This is not us being difficult. Those claims are what consumer-protection regulators act on, and it would be your business on the receiving end, not ours.

6. Your responsibilities

• Give us accurate information about your business, and tell us when it changes.
• Check your website before it goes live — you know your business and we do not.
• Keep your own account details to yourself.
• Do not use a website we host for anything unlawful.

7. Cancelling

You can cancel at any time through our contact page. No notice period, no cancellation fee, no phone call you have to survive.

• Your website stays online until the end of the period you have paid for.
• If you paid yearly, whole unused months are refunded.
• You may ask for a copy of your website, and we will provide it.
• If you own the web address, it stays yours. If we registered it for you, we transfer it to you on request.

We may suspend or end a service if payment fails repeatedly, or if a website is being used unlawfully. We will contact you before doing either, except where the law requires us to act immediately.

8. What we promise, and what we do not

We promise to build what we described, to keep it online, to back it up, to fix what we break, and to answer you.

We do not promise a position in Google results, an amount of traffic, or a number of enquiries. Search results depend on your reviews, your competitors and your history, none of which any website builder controls. Anybody who guarantees you a Google ranking is selling you something they cannot deliver.

We aim to keep your website available at all times, but no hosting is perfect, and occasional maintenance happens.

9. If something goes wrong

Talk to us first — most problems are a five-minute fix and we would rather hear about it. Where the law allows us to limit liability, our responsibility is limited to what you have paid us in the previous twelve months. Nothing here removes rights you have under consumer-protection law, which vary by where you live and which we do not attempt to override.

10. Partners

If you deal with a Sitanza partner covering your city, your agreement is still with us and your website is still ours to host and support. Partner arrangements are covered by a separate written agreement between us and them.

11. Changes to these terms

If we change something that affects you, we will tell you by email before it takes effect. If you do not like the change, you can cancel under section 7.

12. Law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there, without affecting any right you have under the consumer law of the place you live.